Vortens Defective Toilet Update
We posted an alert back in February 2014 for homeowners of some defective toilets manufactured by Vortens. At the time we believed the problem only effected their toilets manufactured from 2011-2012 and were mostly located in Southeast Texas. Since then we have been contacted by people from all over the country with toilets manufactured as long ago as 2009 that have experienced flooded homes and buildings due to these defective toilets. The problem appears to begin with a crack in the porcelain tank that holds the water that finally breaks due to the water pressure inside the tank. The result is a catastrophic mess!
If you have had a toilet installed in your home since 2009 it would be wise to make sure it is not a Vortens toilet manufactured during this time. To do so, remove the lid on the tank to see if it is stamped “Vortens”. If it is you can contact Vortens directly to see if your toilet might be at risk or simply replace it with a different toilet by another manufacturer.
Vortens is still a major supplier of bathroom toilets and lavatories to the construction industry today and is aware of the problem. If you’ve experienced a problem with one of these toilets the company will need the following information for documentation:
1. Description of the defect
2. Photographs of the defect and the installed unit showing the problem (without uninstalling the unit)
3. Proof of Purchase and date of installation
4. Barcode of the defective unit (as shown on back of tank)
5. Photographs of the following components without uninstalling them:
Tank bolts (2) , metal washers (2), expansive rubber washers(2) bolts (2)
6. Photographs of the inside of the tank (showing complete tank).
7. Document with photographs the damages as a result of the defective unit.
Please feel free to contact us if we can be of assistance to you.